If a session can no longer go ahead, you can cancel it from the Manage volunteering page. This automatically updates the status of all associated volunteer registrations.
Before you start
- You must be an admin to access the manage volunteering events and this feature.
- Remember that once you cancel a session, it cannot be undone.
How do I cancel a volunteer session?
Step 1. Navigate to the Manage volunteering page
- Open the left-hand navigation bar and select Manage volunteering.
Step 2. Find the session you want to cancel
- Select the Upcoming sessions tab.
- Search and filter for the event the session sits under, or search for the session directly. Learn more about searching and filtering upcoming volunteering events.
Step 3. Open the action menu
- Select the three-dot action menu next to the session.
Step 4. Select Cancel session
- Choose Cancel session from the menu. A confirmation modal will appear.
Step 5. Choose your cancellation settings
- Use the Send email notification to volunteer toggle to decide whether registered volunteers are notified. This is switched on by default.
- Optionally, enter a reason for the cancellation in the text box provided. This will be included in the email notification volunteers receive about the cancellation.
Step 6. Confirm the cancellation
- Review the event and session details shown at the bottom of the modal, then select Cancel session to confirm. Select Cancel to close the modal without cancelling.
Confirmation and next steps
- Once confirmed, the session is cancelled.
- On the Volunteer registrations page, all volunteer registrations associated with the session will move from Registered to Cancelled status.
- If the notification toggle was switched on, affected volunteers will receive an email advising their registration has been cancelled for the session.