As a team leader, you can adjust the volunteering hours logged against a registration after an event has taken place. This is useful if a volunteer's actual time at the event differed from what was originally submitted. This article explains how to adjust hours for an individual registration, as well as how to adjust hours for multiple volunteers at once.
Before you start
- You must be an assigned team leader for an event to adjust hours for its registrations.
- It's a good idea to search and filter down to the registration(s) you want to adjust first. See How to search and filter for volunteer registrations as a team leader for more detail on the available search and filter options.
How do I adjust hours for an individual volunteer?
Step 1. Navigate to the volunteer registrations page.
- Open the left-hand navigation bar and select Volunteer registrations.
Step 2. Search and filter for the registration you want to adjust.
- Use the search field or filters to find the specific volunteer and event registration you're looking for.
Step 3. Open the action menu for the registration.
- On the volunteer's registration row, select the action menu, represented by three dots.
- Select Adjust hours from the menu.
Step 4. Adjust the hours.
- Enter the correct value in Adjust hours to and Adjust minutes to.
Step 5. Select a reason for the variance in hours.
- You must choose a reason before you can save the adjustment:
- Late arrival
- Early departure
- Extended hours
- Other
Step 6. Save the adjustment.
- Select Save to confirm the new hours, or Cancel to discard the change.
How do I bulk adjust hours for multiple volunteers?
If you need to adjust hours for several volunteers at once — for example, if a whole group left the event early — you can do this in bulk instead of updating each registration individually.
Step 1. Search and filter for the registrations you want to adjust.
- Use the search field or filters on the volunteer registrations page to narrow the list down to the volunteers you want to update.
Step 2. Select the registrations.
- Tick the checkbox next to each volunteer's registration that you want to include.
Step 3. Open the bulk action menu
- Select the Bulk action button, then choose Adjust hours from the dropdown.
Step 4. Adjust the hours and select a reason, then save.
- The same modal will appear, titled Adjust hours for [number] volunteers, listing the selected volunteers and showing the hours currently set under Hours submitted.
- Enter the hours and minutes to apply, select a reason for the variance (this is required before you can save), and select Save.
- Note: the hours you enter will be applied to all selected volunteers. If hours vary between volunteers, adjust them individually instead.
Confirmation and next steps
Once saved, the volunteer's hours will be updated on their registration. This update will also flow through to the individual's impact summary and to company totals, so reporting stays accurate.
Learn more
How to search and filter for volunteer registrations as a team leader.
How to bulk update volunteer registrations as a team leader.