When registering colleagues for a volunteering event, you may notice that some employees do not appear in the search bar.
Employees must be fully provisioned onto the platform before they can be found and registered.
If a colleague has not yet completed provisioning, their details will not appear in the registration search.
Provisioning is usually handled through your company’s IT systems.
What to do
If you cannot find an employee in the registration search, ask them to confirm whether they have completed their account setup.
If the issue continues, contact your company’s IT department for support. They can check whether the employee has been provisioned correctly and enable their access.
Important
Only employees who are active and provisioned on the platform can be registered for volunteering events.
If you are trying to add external participants (non-employees), use the Public registration option instead. This option will only appear if public registrations have been enabled for the event. Learn more about adding a public registration.